Still have questions? Find the answer in our FAQs.
How do I get a quote?
You will get our quote in writing via email.
Simply send us the details in advance by email or using the contact form, feel free to include your text, and we’ll get started.
Sometimes it’s easiest to discuss the initial issues on the phone. Just call us or make an appointment with us.
How quickly will I get a quote?
Once we have the initial information about your inquiry and the file to be translated, we get started right away.
You will receive your quote in just a few hours. Should it be a little more complex or if we have a
few questions for you, this may take a little longer. We will get in touch with you right after you
make your request.
What happens if I accept a quote?
Then we get going and you can focus entirely on your job – we’ll take care of your translation. We will discuss all the important points with you before quoting. Should there be any questions during the translation, we will of course get in touch. Otherwise, we will deliver the translation once it has been finished, and it will be in the format you ordered.
Will I have a dedicated contact person?
We specify which of our project managers is the best fit for you and your project, often as soon as we quote, but at the latest by the time the project begins. So you will always know who to talk to, from quote to invoicing. We also go one better and appoint a deputy who will be just as familiar with your project and able to step in at any time.
How long will the translation take?
If the text is difficult, extremely creative or to be translated into one of the rarer languages, we will discuss the precise delivery date with you in detail.
For standard texts into common languages, you can expect 1,500 words to take around two working days. Small texts such as teasers or posts can take even less time.
We will always agree the working time for your specific project with you. We have also been known to pull off the occasional miracle for those urgent jobs.
Do you offer express translations?
Yes, feel free to send us your text and desired date – we will check our workload and provide fast feedback on its feasibility. We cannot wave any magic wands, but sometimes we’re not so sure about some of our translators. They have conjured up some marvels now and again.
Which file formats can you translate?
PowerPoint, Word and InDesign are standard for us, but xml or PDF files are hardly rocket science for us, either. For the more tricky formats, we have technical experts who have so far not been outfoxed by even the crudest file type.
How much does a translation cost?
The precise cost of a translation depends on the type, word count and the difficulty of the text, and this is just how it should be.
We usually use price-per-word as a basis for translation calculations, but can also use price-per-hour for services that go beyond this.
Once you send us your texts, you will receive a quote for your specific project in a very short time. Want to see how fast? Drop in and see how we work for yourself!
What languages do you offer?
Let’s put it this way: we have not had to reject a single desired language in the last 20 years. We have in fact provided translations into 35 of them. Still have questions?
Do you also provide proofreading?
We not only provide proofreading, we absolutely recommend it. Our translations are done in line with the two-person rule, unless you explicitly reject it – maybe because you want to look over it yourself or know someone who will do this for you. We will, however, proofread the text you produce regardless of whether it will go on to be translated or not, because two heads are better than one and there’s nothing better than a fresh pair of eyes.
Do you provide layout work?
Our DTP specialists will of course take care of the layout of your file and in all languages, e.g. MS Office, InDesign and FrameMaker.
Who does your translations?
Our translators are all trained specialist translators and experts in their fields. They only translate into their native language. For your marketing texts, they have both the technical background and that special flair for making a text sound as if it had never been translated.
I have certain specifications for my project, can you handle these?
Of course. Tailor-made solutions are our speciality. We will discuss with you what is important to you and your project’s aims and design the right process together with you.
Do you work with machine translation?
Our translators are still humans, and that’s the way we like it. We gladly use technology where it makes sense to do so. Plus, our clients’ marketing translations simply demand that certain something, that special spark that current machines can rarely achieve.
However, let’s not beat around the bush. These machines are getting better all the time. We will keep an eye on the situation and see if your text is suitable for this and in what way. But one thing is certain – your machine translations are safe with us and will subsequently be checked over by our translators.
Hey communication gurus,
Did you know that something incredible happened when you were born? You were separated from a twin,
who now works at 2W Sprachmarkt!
Unbelievable, isn’t it?
Count yourself lucky that you have them by your side when outsourcing translations today.
By twin, we mean a member of our team who knows you inside out. They know the challenges you face and the way you run your agency business.
They don’t get their USPs confused with their ISPs, and know that the difference between the two is actually a million miles apart. Your
translation twin endeavours to ensure that alliteration, metaphors and imagery can be maintained – language permitting – through the art
of translation. With a copywriter in their corner, they move heaven and earth on your behalf. They fight for the text like you fight for a
pitch, and they make every second count. They have your back with ingenious ideas and a commitment to follow through on their promises. Your
2W Sprachmarkt twin calls this the
'Happiness Guarantee'.
Siblings in spirit
Companies and agencies lucky enough to have found their Sprachmarkt twin:
Tell us what you want from your translation.
Our creative flair is guaranteed to put a smile on your face.
Are you wondering whether the DNA of your twin at 2W Sprachmarkt has been genetically enhanced? Or perhaps they are driven by
other factors, such as PowerPoint presentations or agency caffeine? Who knows? To make a piece of communication work, it’s not
just about the words used. It has to be the right words.
They pass on their creative enthusiasm to our translators, so that the power of ideas transcends the other languages of your campaigns, websites,
social media, press releases and newsletters.
They ensure that the content is right and that it’s a good fit in the cultural context. Just think of all the translated slogans that have gone
down like linguistic lead balloons.
They can make your campaign lift off and customers abroad won’t even notice that the campaign has been
translated.
They manage to optimise texts in SEO and SEA processes, whilst ensuring that the copy is aligned within your brand tone of voice.
They will leave you in peace after the briefing and be back in touch when the project is complete.
They beaver away behind the scenes, dealing with everything from technologies to the intricacies of translating your text.
That’s our promise to you as your twin.
Testimonials
ORT
“What we particularly love about working with 2W Sprachmarkt is the great communication
of the project management team, who always respond reliably, quickly and expertly.” - Evelyn Hoffmann, ORT Studios GmbH, Munich
seo contento
“For me, you are the Chuck Norris of the language market: I always get the best result out of what I give you and the translations are done
before I even send the inquiry.” - Levi Leibbrandt, seo contento Cologne
Webasto
“High quality, reliability and excellent customer contact are what make working with 2W
so enjoyable. We have been working together on translations for our online magazine for
two years now and we are always very happy.” - Dilara Weidemeier, Marketing Manager
Battery, Customized Solutions Global, Webasto Group
GIZ
“2W Sprachmarkt proofread a comprehensive guide for us, which included detailed information for our staff.
The proofreading team's work was professional and very meticulous. They quickly got to grips with the
material and made useful suggestions. The project management team have a very good grasp of things,
think creatively and are always available. We were able to meet our tight schedule thanks to flexible
time management. We were very happy and will gladly commission 2W again.” - Josefine Fehr, Deutsche
Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
Pro Sky
“Super-fast response times, dedicated contact people, vibrant texts: 2W boasts real
professionalism and warmth!" - Linda Klein, Marketing Campaign Manager PRO SKY AG
Unser Leistungsportfolio für die Medizintechnik-Branche:
Erstellung MDR-konformer Anwenderinformationen (Gebrauchsanweisungen,
Service- und Reparaturanweisungen, Labeling, Schulungsunterlagen etc.)
Erstellung visueller Anwender-, Service- und Schulungsinformationen (2D, 3D,
Animationen, Videos)
Übersetzung von Technischen Dokumentationen nach ISO 17100 in über 40 Sprachen
Übersetzung von Marketing-Inhalten (Broschüren, Kataloge, Websites etc.) in über 40 Sprachen
Prozess- und Optimierungsanalyse sowie Beratung und Unterstützung bei der Auswahl und Einführung von
Content-Management-Systemen und Translation-Memory-Systemen
Beratungsleistungen im Bereich Komplexitäts- und Sortimentsmanagement
Unser Qualitätsmanagement ist zertifiziert nach:
ISO 9001:2015
ISO 17100
ISO/IEC 27001
TISAX Assessment Level 2
So that the power of ideas can also be effective in other languages:
1.
We’ll talk to you until we’ve understood everything
2.
We’ll get excited about your idea
3.
We’ll look for the right translator
4.
We’ll get them excited too
5.
And we’ll keep on doing so until you’re happy.
Data processing agreement
We take the responsible handling of all personal data that you provide us whenever you contact us or request information seriously,
complying with all relevant statutory data protection regulations while doing so. This is why we treat your personal information
with the utmost care and in accordance with all applicable regulations on privacy protection. We have contracted the services
of www.er-secure.de, a professional and dependable third-party data
protection service provider, whose consulting services will ensure our data protection policy remains in compliance with the EU GDPR.
Processing data (customer-related and contract-related data)
We collect, process and use personal data only to the extent required for establishing, structuring or modifying legal relationships
(master data). We collect, process and use personal data that is gathered while using our website (usage data) only to the extent
required for the user to be able to use or invoice our services.
As a general rule, you are not required to reveal your identity while using our online services.
If asked on our website to provide personal data (such as name, address or email address), e.g. in connection with contact forms or during
login/registration, you will be providing this information on a voluntary basis. We use this information for purposes pertaining to our
own business (such as the supply of the requested material/information).
We provide a contact form on our website which you can use to submit any type of question you may have. The information marked as
mandatory on this form is required for us to sort and reply to your request. Disclosure of the remaining information is voluntary.
Based on your voluntarily given consent, we process the data necessary to make contact with us in accordance with Article 6,
paragraph 1, sentence 1, letter a of the GDPR.
Cookies
Some of our web pages use so-called cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website
more user-friendly, efficient and secure. Cookies are small text files that are stored on your computer and are saved by your browser.
The majority of the cookies we use are what are known as ‘session cookies’. These are automatically deleted after your visit. Other cookies remain
stored on your device until you delete them. These cookies enable us to recognise your browser when you next visit.
You can change your browser settings such that you will be notified when a cookie is about to be set. You also have the option to specify if you want to
allow or refuse cookies on a general basis or only in particular cases. Lastly, you can set up your browser such that cookies will be deleted
automatically when the browser is closed. Disabling cookies may limit the functionality of this website.
Analytics services
Our website uses a web analytics service named Piwik. Piwik uses cookies, which are stored on your computer and which allow us to analyse how our
website is used. To this end, the usage data generated by the cookies (including your shortened IP address) is transferred to our servers and stored
for the purpose of usage analytics. This is designed to help us optimise our website. Your IP address is immediately anonymised during this process
so that we remain unable to identify you personally as a user. The information generated by the cookie on how you use this website is not passed on
to third parties. You can disable the use of cookies by configuring your browser accordingly. However, you may not be able to fully use all of the
unctions of this website as a result.
Google Tag Manager
This website uses Google Tag Manager. This service makes it possible to manage website tags via a user interface. Google Tag Manager
merely implements tags. This means: No cookies and no personal data are used and entered, respectively. Google Tag Manager does,
however, trigger other tags, which may record data if applicable. However, Google Tag Manager will not access this data. If carried
out on the domain or the cookie level, a deactivation will remain in place for all tracking tags if these are implemented with Google
Tag Manager.
Plug-ins
On certain pages of our website, 2W GmbH & Co. KG has implemented plug-ins supplied by other providers.
Contact form
If you use our contact form to submit a request, the information you provide on the contact form including your contact information
will be stored for the purpose of processing your request and in case there are any follow-up questions. The data you provided will
be deleted again once your request has been completed and all retention periods under tax or commercial law have elapsed.
You can revoke your consent - given, for example, to receive advertising or information about our company that may interest you -
at any time with effect for the future and without the need to provide reasons. You can use the aforementioned contact form for
this purpose. We do not pass on this information without your consent. Contact occurs
via email: info@2wgmbh.de
Transfer of data
We will disclose your personal data to third parties only to the extent permissible by law [e.g. within the scope of Article 6
of the GDPR] and/or to the extent necessary. For some of the order data processing mandated by law we use the services of
third-party providers. However, the final responsibility for data processing remains with us. On some pages of our website we
also use third-party plug-ins provided by such companies as Facebook, etc.
Haftung für eigene Inhalte
Die Inhalte dieser Seiten wurden mit größter Sorgfalt erstellt. Für die Richtigkeit, Vollständigkeit
und Aktualität der Inhalte können wir jedoch keine Gewähr übernehmen. Als Diensteanbieter sind wir
für eigene Inhalte auf diesen Seiten nach den allgemeinen Gesetzen verantwortlich.
Liability for contents of our own
The contents provided on the pages of our website have been prepared with utmost care. However, we do not assume any liability
for the correctness, integrity or currentness of the contents. As a service provider, we are responsible for our own contents
presented on these pages in accordance with the provisions of the applicable laws.
Rights of the data subjects
We hereby inform you that - pursuant to Article 15 et seq. GDPR - you have the right to obtain information on the personal data
concerned and to demand rectification or deletion of the data concerned or to limit or object to its processing. You are, furthermore,
entitled to exercise your right to data portability. Likewise, under Article 77 of the GDPR, you have the right to complain to a data
protection supervisory authority if you consider the processing of your personal data to be in violation of the provisions set forth
in the GDPR. If the processing is based on Article 6, paragraph 1, letter a of the GDPR or Article 9, paragraph 2, letter a of
the GDPR (Consent), you also have the right to revoke your consent at any time without affecting the legality of the processing
carried out on the basis of the consent granted previously until its revocation.
Right to information, Art. 15 GDPR
You have the right to request at any time and at no cost information about your personal data stored with us as well as about its origin
and recipients and about the purpose of data processing (especially about the processing purpose, the recipients of the data, the storage
period, etc.)
Right to rectification, Art. 16 GDPR
You have the right to demand the rectification of the data stored about you, if the data proves to be incorrect or incomplete. This
includes the right to complete incomplete personal data by providing supplementary statements or notifications.
Right to erasure, Art. 17 GDPR
You have the right to demand the erasure of your personal data.
This is possible, for instance, if the data is no longer needed for the purpose for which it was originally collected or if the data has to
be erased on the basis of legal requirements. However, this right can be excluded in individual cases.
Right to restriction of processing, Art. 18 GDPR
You have the right to restrict the processing of your personal data. This is possible if your data has been recorded incorrectly or the
processing of the data is unlawful. If processing is restricted, the data may only be processed in narrowly defined cases.
Right of data portability, Art. 20 GDPR
You have the right to demand that the data concerning you be returned to you or a specified controller in a conventional, electronic,
machine-readable data format if you provided this data yourself.
Right to object, Art. 21 GDPR
You have the right to object to the processing of the personal data concerning you for reasons that arise from your specific situation,
with effect for the future, if the data processing takes place to protect legitimate interests (cf. Art. 6, paragraph 1, letters e), f) GDPR).
If you lodge an objection, an evaluation will take place as to whether legal requirements exist for the processing of your data and, if this
is not the case, your data will not be processed any further.
Right to lodge a complaint with a supervisory authority, Art. 77 GDPR
You have the right to lodge a complaint with a supervisory authority of the Union or member states any time in case of any violations of data
protection regulations.
You may also at any time turn to the data protection officer at the Data Protection Authority of Bavaria to report any violations of data
protection regulations:
We reserve the right to amend this data processing agreement from time to time so that it always complies with the current legal requirements
or to reflect a change of services in the data processing agreement, e.g. the introduction of new services. The new data processing agreement
will then be in effect for your next visit.
Questions
Please submit by email any requests for information or disclosure or any objections to the processing of your data to our data protection
coordinator: datenschutz@2wgmbh.de
Contact information of the external data protection officer retained by 2W GmbH & Co. KG
All rights reserved. Texts, images, graphics, etc. and their inclusion on the website of 2W Technische Informations GmbH & Co. KG are subject
to copyright and other protective legislation.
The content of this website has been created with the greatest possible care. Nevertheless, no guarantee can be provided of the correctness
and accuracy of the information contained therein. Any liability for damage arising directly or indirectly from the use of this website is
excluded, provided this was not caused by intent or as a result of gross negligence. The website is operated by 2W Technische Informations
GmbH & Co. KG, which is responsible for its content. If this website makes reference to other websites operated by third parties, 2W Technische
Informations GmbH & Co. KG accepts no responsibility for their content.
